請用適當(dāng)?shù)脑~完成下面這封信，并把所缺單詞填寫在答題卡指定的位置上。每個(gè)空只能填寫一  個(gè)形式正確、意義相符的單詞。
Dear Sir/Madam,
I am writing to tell you about our experience on Train 2315 the other day. It is a train小題1:   goes from Winston to Stenberg. 
This train was never late before, but last Thursday it did not get to the station小題2:   time and my friends and I had to wait for nearly fifty minutes. The train was supposed to 小題3:   the station at 9:10 am but it was 10:30 am when it set off in the end. Officials at the station neither said sorry to us小題4:  gave us any reason for the delay(延誤). On our way to Stenberg it stopped for another thirty minutes and still nobody told  小題5:   why. 
What’s more, 小題6:   service on the train was also very poor. The trip took more than five hours. However, we could buy小題7:   but some soft drinks on the train. Worst of all, something was 小題8:   with the air conditioning(空調(diào)) and the temperature reached 38℃ before we arrived in Stenberg.
All the 小題9:   on the train were so angry that they asked me to write this letter to your company. We hope you can give us some explanations and improve your work later.
We are looking forward to小題10:   from you.
Yours,
John Armstrong

小題1:that
小題2:on
小題3:leave
小題4:nor
小題5:us
小題6:your
小題7:nothing
小題8:wrong
小題9:passengers
小題10:hearing

試題分析：這篇短文作者以書信的形式講述了一次被延誤的、炎熱的、而且服務(wù)差的火車之旅，希望運(yùn)營商作出解釋并提高工作質(zhì)量。
小題1:根據(jù)語境，這是一個(gè)定語從句，從句中的引導(dǎo)詞依據(jù)先行詞而定。本句由于先行詞是指物，故可填that。
小題2:根據(jù)語境，本句存在轉(zhuǎn)折語義，即這趟列車以前從未晚點(diǎn)，但是上星期四卻沒有按時(shí)到站。故應(yīng)填on，on time：按時(shí)。
小題3:根據(jù)下文it was 10:30 am when it set off in the end的描述可知，這趟列車本應(yīng)該于9：10出發(fā)的，最終卻是10：30出發(fā)。故應(yīng)填leave。
小題4:根據(jù)語境，火車站的官員既不向我們道歉，也不說明火車延誤的原因。neither---nor是固定搭配，故應(yīng)填nor。
小題5:根據(jù)語境，火車在途中又停留了30分鐘，依然沒有人向我們說明原因。told sb sth告訴某人某事。故應(yīng)填us。
小題6:根據(jù)語境，作者是書信形式抱怨對方的服務(wù)不好，因此應(yīng)用第二人稱。故應(yīng)填your。
小題7:根據(jù)語境，作者抱怨在火車上除了能買到飲料之外，其他什么也買不到。故應(yīng)填nothing。
小題8:根據(jù)下文the temperature reached 38℃ 的描述可知，火車上的空調(diào)也出故障了。故應(yīng)填wrong。
小題9:根據(jù)語境，火車上的所有乘客都非常生氣，所以他們讓作者寫信給火車運(yùn)營商。故應(yīng)填passengers。
小題10:根據(jù)語境，乘客們都盼望著運(yùn)營商的答復(fù)。故應(yīng)填hearing，hear from sb：收到某人的來信。
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