In the past, when people had problems, they usually went to their families or friends to get advice. Today it is possible to get advice from radio shows, TV programmes and telephone hot lines. A hot line is a telephone line. It offers a direct way of getting in touch with advisers. Most hot lines are completely anonymous. That is to say, callers do not have to say their names or telephone numbers. Most hot lines are free. Callers do not have to pay for the advice or the phone calls. At some hot lines, the advisers are volunteers. Other hot lines pay their advisers for their work. Usually the advisers are full-time-job people with years of education and experience, but sometimes, the advisers have only taken a short class before starting to work on the hot line. All the advisers listen to people and help them solve their problems.
小題1:How did people get advice when they had problems in the past?
A．They listened to the radio
B．They went to their families or friends
C．They watched TV programmes
D．They made telephone calls
小題2:What is a telephone hot line?
A．A hot telephone
B．A phone call to the listeners
C．A telephone line for people to get advice
D．A training class on the phone
小題3:What does the underlined word anonymous mean in Chinese in the passage?
A．匿名的B．虔誠的C．開放的D．免費的
小題4:According to the passage, how does a caller get in touch with the adviser working on the hot line?

小題1:B
小題2:C
小題3:A
小題4:D
主旨大意：短文主要介紹了現(xiàn)代社會中，熱線電話在社會生活中的作用以及它的運行方式。
小題1:根據(jù)In the past, when people had problems, they usually went to their families or friends to get advice. 描述，可知選B。
小題2:根據(jù)A hot line is a telephone line. It offers a direct way of getting in touch with advisers.描述，可知選C。
小題3:聯(lián)系下文That is to say, callers do not have to say their names or telephone numbers.描述，可知大部分熱線電話是匿名的。故選A。
小題4:根據(jù)短文描述，可知人們主要是通過電話與這些熱線電話顧問聯(lián)系，故選D，這個人正在打電話。
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___________________________________________________
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