Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
小題1:
According to the text, people don’t complain because________.
A.they think complaining doesn’t work
B.they consider it wrong to complain
C.they don’t want to waste their time
D.they don’t want to become unpopular
小題2:
To complain about something, you should________.
A.wait until you come back home
B.prepare for a long time
C.talk to the manager directly
D.try to solve the problem actively
小題3:
What might be the best title for the text?
A.Get what you should get
B.Complain as you please
C.Take action to deal with problems
D.Avoid trouble and don’t complain

小題1:A
小題1:D
小題1:A
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科目:高中英語 來源:不詳 題型:完形填空

My first job was at a local restaurant, where I worked for seven years and learned so many lessons, especially from a fellow  16 .
Helen was in her 30s and had extraordinary(非凡的) self-confidence, something I was really  17 . I looked up to Helen  18 she was doing what she loved—  19 people better. She always made everyone, customers(顧客) and co-workers(同事),  20 and feel good.
Being a waitress changed my life. One of my  21 customers was Fred Hasbrook. He always ate an omelet(炒蛋), and when I saw him _22 , I tried to have it on his table as soon as he sat down.
Thanks to the newfound confidence I  23 __from Helen, I dreamed of having my own  __24 . But when I called my parents to ask for a loan(貸款), they said, “We just don’t have the money.”
The next day, Fred saw me and asked, “What’s  25 ? You’re not smiling today.” I  26__my dream with him and said, “Fred, I know I can do more if somebody  27 just have faith in (信任)me.”
Before long he handed me checks  28 __$50,000—along with a note that I have to this day. It reads, “The only collateral(抵押品)on this loan is my trust(信任) in your  29 as a person. Good people with a dream should have  30  __to make that dream come true.”
I took the checks to Merrill Lynch, where the money was provided for me. I 31  __working at the restaurant, making  32 for the restaurant I would open. My plans soured(被破滅), though, and I lost the  33 .
Later I decided to apply for a job at  Merill Lynch. Even though I had no experience, I was__34 and ended up becoming a pretty good agent(代理商,代理人).   35 , I paid back Fred the $50,000, plus 14-percent annual interest(利息 ). Five years later, I was able to open my own firm(公司).
小題1:.
A.friendB.waitressC.citizenD.customer
小題2:.
A.losingB.earningC.sharingD.lacking
小題3:..
A.whileB.thoughC.becauseD.unless
小題4:.
A.helpingB.respectingC.servingD.praising
小題5:..
A.workB.eatC.smileD.speak
小題6:.
A.regularB.favoriteC.respectedD.fresh
小題7:.
A.eatingB.greetingC.smilingD.coming
小題8:.
A.found outB.picked up(學(xué)會)C.got backD.took away
小題9:..
A.restaurantB.workC.houseD.money
小題10:.
A.a(chǎn)headB.thatC.thereD.up
小題11:.
A.exchangedB.discussedC.sharedD.explained
小題12:..
A.shouldB.wouldC.mightD.must
小題13:.
A.countingB.totaling(共計)C.a(chǎn)ddingD.valuing
小題14:.
A.a(chǎn)bilityB.honestyC.responsibilityD.identity
小題15:..
A.patienceB.confidenceC.choiceD.chance
小題16:.
A.lovedB.practicedC.continuedD.enjoyed
小題17:.
A.tablesB.plansC.decisionsD.suggestions
小題18:.
A.faithB.honestyC.moneyD.friend
小題19:.
A.hired(雇傭)B.rejectedC.encouragedD.determined
小題20:..
A.FortunatelyB.ExcitedlyC.PersonallyD.Eventually

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科目:高中英語 來源:不詳 題型:完形填空

完形填空。從短文后所給各題的四個選項中選出一個能填入空格的最佳答案,每小題1.5分,共30分。
My name’s Jim Shelley and I’m an addict(有癮的人).With these words I began to_36__the problem, the problem of my telephone addiction. I used to call people_37___, from the moment I woke up to the time I went to sleep,I__38__to be phoned, I wanted to phone, Just one more call. It started socially --a few calls each day. It seemed__39___, just a quick chat.
Gradually though, the __40___got worse. Soon it was__41___use,until,finally,addiction. And it began to affect my__42___.During the work day, I would disappear for a quick 43 . If I couldn’t make a call, I spent the whole time waiting for the phone to ring. Getting more and more__44___,in the end, I would ring someone, then someone else,__45___myself just one more call. I was phoning people and__46___messages to make sure__47___calls would see me through the day.
I used to arrive at friends homes and before the door was closed, go straight for the phone with the___48___"Is it OK if I just use the phone...?"At work, I became__49___when my fellow workers tried to__50___me from using the phone. And one day I hit my boss(with the phone). Finally the police caught me___51___a phone box that had take my last one pound coin, and I was__52___to see a psychiatrist(心理醫(yī)生). I haven’t__53__a phone in the house for three weeks now, and it’s several days__54___I used a phone box. I try not to watch TV because there are__55___people on it making phone calls. My name is Jim Shelley and I am an addict.
36.A.face            B.find        C.accept     D.notice
小題1:
A.now and then B.a(chǎn)ll the timeC.a(chǎn)t homeD.a(chǎn)t work
小題2:
A.tried B.a(chǎn)sked C.waited D.invited
小題3:
A.polite B.important C.fine D.special
小題4:
A.condition B.situationC.result D.effect
小題5:
A.frequent B.regularC.unusualD.particular
小題6:
A.friendsB.study C.familyD.work
小題7:
A.a(chǎn) callB.a(chǎn) secretC.a(chǎn)n accidentD.a(chǎn) reply
小題8:
A.hopeful B.delightedC.frightened D.a(chǎn)nxious
小題9:
A.forcing B.telling C.givingD.limiting
小題10:
A.sending B.taking C.passing D.recording
小題11:
A.long B.immediate C.enough D.surprising
小題12:
A.saying B.demandsC.withD.words
小題13:
A.careful B.mad C.determinedD.helpless
小題14:
A.saveB.reduce C.protectD.stop
小題15:
A.destroyingB.usingC.stealing D.emptying
小題16:
A.offered B.guided C.orderedD.reminded
小題17:
A.missedB.had C.a(chǎn)cceptedD.fixed
小題18:
A.a(chǎn)sB.when C.if D.since
小題19:
A.a(chǎn)lways B.just C.more D.different

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科目:高中英語 來源:不詳 題型:閱讀理解

I have recently completed my college degree. The last project was called “Smile”. The class was asked to go out to smile at three people and document their reactions(反應(yīng)). I am a very friendly person and always smile at everyone and say hello anyway. So, I thought this would be a piece of cake.
My husband, the youngest son and I went out to McDonald. We were standing in line when all of a sudden everyone around us began to back away. As I turned around I smelled a horrible body odour(氣味) and saw two poor homeless men standing behind me. As I looked at the short blue-eyed gentleman closest to me, he was “smiling”. The second man fumbled(摸索)with his hands as he stood behind his friend.
The young lady at the counter asked him what they wanted. He said, “Coffee is all, Miss,” because that was all they could afford.
Then I really felt it — I embraced(擁抱)the little man with the blue eyes. That is when I noticed   all eyes in the restaurant were set on me, judging my every action. I smiled and asked two more breakfast meals on and gave them to the men.
The blue-eyed gentleman looked up at me, with tears in his eyes, and said, “Thank you.”
I turned in my project. My teacher said, “Can I share this?” I slowly nodded as she got the attention of the class. She began to read and that is when I knew that we as human beings share this need to heal people and to be healed.
In my own way I had touched the people at McDonald’s and every soul that heard the story in the classroom. But, I graduated with one of the biggest lessons I would ever learn.
小題1: The underlined part “a piece of cake” in Paragraph 1 means _______.
A.easyB.embarrassingC.movingD.comfortable
小題2:Why did people around the author in the McDonald step back?
A.Because they were very polite to the two men.
B.Because they were moved by the two men.
C.Because the two men smelt terrible.
D.Because the two men seemed unfriendly.
小題3: Why did the two men only buy coffee?
A.Because they didn’t have enough money.
B.Because they didn’t feel hungry.
C.Because they knew others would help them.
D.Because they were looked down upon.
小題4:How did the teacher think of the author’s project?
A.Hard to believe.B.Interesting to read.
C.Very puzzling.D.Very satisfying.
小題5: What did the author think she learn from the story?
A.A friend in need is a friend indeed
B.Helping others can bring pleasure to many people.
C.Nothing is difficult to a willing heart.
D.Don’t judge people according to their appearance.

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科目:高中英語 來源:不詳 題型:閱讀理解

If you had been in my classes in the early McKee days , you would have seen a skinny young man in his late twenties with messy black hair , eyes that looked with a sign of infection , bad teeth and the hangdog look you see on immigrants in Ellis Island photographs or on pickpockets being arrested .
There were reasons for the hangdog look .
I was born in New York and taken to Ireland before I was four . I had three brothers . My father , an alcoholic , wild man , great patriot , always ready to die for Ireland , abandoned us when I was ten . A baby sister died , twin boys died , two boys were born . My mother begged for food , clothing , and coal to boil water for the tea . Neighbors told her to place us in an orphanage , a place for homeless kids . No , no , never . The shame of it . She hung on . We grew . My brothers and I left school at fourteen , worked , dreamed of America and , one by one , sailed away . my mother followed with the youngest , expecting to live happily ever after . That’s what you are supposed to do in America , but she never had a moment of happy-ever-after .
In New York I worked at laboring jobs till I was put into the United States Army . After two years in Germany I went to college on the GI Bill program to become a teacher . In college there were courses on literature and composition . There were courses on how to teach by professors who did not know how to teach . After college I went to McKee , where I put what I had learnt to trial and embarrassed myself when the students considered me a fool .
小題1:. What is a hangdog look ?
A.happyB.disappointedC.discouragedD.a(chǎn)ngry
小題2:. It can be inferred from this passage that __________ .
A.before the author went to Ireland , he lived in New York .
B.the mother is living a joyful life in America with her little son
C.there are four sons in this Irish family living in America
D.the author is now a young teacher in his twenties teaching in a high school
小題3:. Which of the following statements is TRUE ?
A.Someone recommended the mother give the children away to kind people .
B.The author’s father sacrificed himself for his beloved homeland .
C.The author got into college because he was hard-working .
D.The author didn’t know much about how to teach when he first started .
小題4:. In what way is the passage mainly developed ?
A.Presenting effects and analyzing the causes .
B.Giving typical examples .
C.Describing things in space order .
D.Presenting an idea and arguing in favor of it .

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科目:高中英語 來源:不詳 題型:閱讀理解

  How to make friends with people from a different culture? The rules are as follows:
Appreciate the person
Most Americans like to be recognized as individuals as someone special with unique, personalities. Therefore never say,“you are from America so I want to be your friend.” Also don’t imply that the reason why you approached them is that you wanted someone to practice your English with . That turns people off. Instead try saying,”“you seem like a real nice and interesting person and I would like to get to know you better .’ This way , they are much more inclined to be friendly because you see them as a three dimensional person and appreciate them for who they are in the inside . And by doing so , you not only learn about Americans and practice your English , but also gain a real friend in the process
Quit Calling Us Foreigners.
Please avoid calling a foreigner especially in his face . The word makes people feel like an outsider , and even unwelcome , suggesting separation and insurmountable difference , widening an already existing gap in the situation. When Americans travel , they rarely say,“I’m foreign to your place .” They tend to say ,”I’m new in town . I’m new here.” The reason is because new and unfamiliar things can become old and familiar. But can foreign things become native? You catch my drift.
Just Do It .
Some students like to be told about American culture but are less interested in spending the time and effort to actually experience it .As Americans always say ,“get your hands dirty.” You should have first hands on experience, or you will never really know anything.
Find that Common Language.
Now I just must stress the importance of finding a common language. By that I don’t mean English, Chinese , German ,French,etc. I mean finding something you have in common with another person on a spiritual and philosophical level: likes , dislikes, worldviews, ways of thinking and attitudes toward life. And to start , you must first enhance your knowledge of the particular culture from which your potential
小題1: The underlined sentence“get your hands dirty” means     .
A get involved   B talk about American culture    C star with dirty work   D Don’t wash your hands too often
小題2: Americans prefer to make friends with those who    .
A  avoid talking about their homeland     B  recognize their personalities
C  obey rules of communicating with friends   D  needn’t practice English while playing together
小題3:According to the passage , which of the following is friendly?
A   I am longing to make friends with an American.
B   This is my friend Tom , who is a foreigner.
C   There must be a gap between us in many things.
D   You ‘ve  got a great personality
小題4:  In the last paragraph , the author suggests we should   
A  Learn at least one foreign language well
Bfind common interests or opinions with our potential new friend
C make sure we can understand each other
D ask where our potential new friends come from

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科目:高中英語 來源:不詳 題型:閱讀理解

Attitude is an internal state that influences the choices of personal action made by the individual. Some researchers consider that attitudes come from differences between beliefs and ideas; others believe that attitudes come from emotional states. Here, we focus on the effects of attitudes upon behavior, that is, upon the choices of action made by the individual.
The kinds of actions taken by human beings are obviously influenced greatly by attitudes. Whether one listens to classical music or rock, whether one obeys the speed limit while driving, whether one encourages one’s husband or wife to express his or her own ideas—all are influenced by attitudes. These internal states are acquired throughout life from situations one is faced with in the home, in the streets, and in the school.
Of course, the course of action chosen by an individual in any situation will be largely determined by the particulars of that situation. An individual who has a strong attitude of obeying laws may drive too fast when he is in a hurry and no police cars in sight. A child who has a strong attitude of honesty may steal a penny when she thinks no one will notice. But the internal state which remains unchanged over a period of time, and which makes the individual behave regularly in a variety of situations, is what is meant by an attitude.
Attitudes are learned in a variety of ways. They can result from single incidents, as when an attitude toward snakes is acquired by an experience in childhood at the sudden movement of a snake. They can result from the individual’s experiences of success and pleasure, as when someone acquires a positive attitude toward doing crossword puzzles by being able to complete some of them. And frequently, they are learned by copying other people’s behavior, as when a child learns how to behave toward foreigners by observing the actions of his parents. Regardless of these differences, there is something in common in the learning and modification(修正)of attitudes.
小題1: According to the passage, attitudes _________.
A.come from different situations in one’s life
B.a(chǎn)re largely affected by one’s behavior
C.remain unchanged in one’s daily life
D.could be chosen according to one’s will
小題2:The author uses the examples in Paragraph 3 to show _________.
A.people often make mistakes when they are not noticed
B.people with good attitudes may sometimes do bad deeds
C.particulars of a situation may influence an individual’s action
D.a(chǎn)n individual may change his or her attitude fairly easily
小題3:Which of the following is TRUE about the learning of attitudes?
A.Attitudes are only learned through one’s success.
B.Attitudes learned in danger will last longer.
C.Copying others behavior is not a good idea.
D.Attitudes can be learned from one’s parents.
小題4:What would be the best title for the passage?
A.Differences of Attitudes.
B.Nature of Attitude.
C.Choices of Attitudes.
D.Modification of Attitude.

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科目:高中英語 來源:不詳 題型:閱讀理解

For 52 years my father got up every morning at 5:30 am, except Sunday, and went to work. He returned home at 5:30 pm, for dinner at 6:00 pm. I never remember my father having a night out with his children. All he asked from me as a daughter was to hold his hammer while he repaired something, just so we could have some time to talk to each other.
For 22 years, after I left home for college, my father called me every Sunday. Nine years ago, my father, 67 years old, spent three days painting my house. He asked me to hold the paint brush for him and talk to him. But I was too busy and I could not take the time to hold the paint brush, or talk to my father.
Five years ago, my father spent five hours making a swing(秋千)for my daughter. Again, all he asked me to do was to give him a glass of tea, and talk to him. But again, I had some clothes to wash, and the house to clean.
On January 16, 1996, my father telephoned me as usual, this time from my sister’s home in Florida. I had to get to church, and I cut the conversation short.
The call came at 4:40 pm. That day, my father was in hospital in Florida. I got on an airplane immediately, and on the way, I made up my mind that when I arrived, I would make up for the lost time, and have a nice long talk with him.
I arrived in Florida at 1:00 am, but my father had passed away at 9:12 pm. This time it was he who did not have time to talk, or time to wait for me.
小題1:
When the author was young, her father ______.
A.was busy with his workB.disliked his children
C.often talked to his childrenD.never cared about his children
小題2:
How old was the author’s father when he made a swing for his granddaughter?
A.45.B.67.C.71.D.76.
小題3:
When painting the house, the father asked the author to hold a paint brush because ______.
A.he wanted to make his work easy
B.he was too old to work all by himself
C.he just wanted his daughter to help him
D.he wanted to have a talk with his daughter
小題4:
The underlined phrase “passed away” in the last paragraph probably means “______”.
A.a(chǎn)rrivedB.lostC.leftD.died

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科目:高中英語 來源:不詳 題型:閱讀理解

Count Me Out
Call me old-fashioned. Call me old. Call me what you want, but I refuse to become part of this new Internet world.
I do not possess a computer at home or at the office. Actually, I stopped going to an office 35 years ago, when all communications were done with a pen, a typewriter, or, if the matter was of world-shaking importance, over the telephone. Likewise, if you like something advertised in a newspaper or magazine, you visited the shop selling it at the given address, or you phoned the number shown. Then you spoke to the fellow and asked for further details.
Tell me what you think of the following ad that appeared the other day in the newspaper. It was for a cure for cancer and this is what it said: “Awareness is the key. Visit spfulford. com at the awareness site.” There was no address or telephone number for the site. So what do unfortunate people without a computer do if they are seeking a cure for their illness?
There are, I am told, certain advantages in having access to the Internet. You can, for example, send love messages across the world or even get married to someone that you meet online. This bit doesn’t interest me; I have been happily married for 60 years. There are, of course, other activities for Internet users besides finding love. They can pay bills, order groceries, or discuss with their doctors.
And this is by no means all. More amazing things are yet to come in the near future. I read a newspaper report recently that quoted Stephen Hawking, an important British scientist. “The complexity of a computer as it exists today is probably less than the brain of an earthworm,” he said. “But, as technology advances, computers will become more complex, and a time may come when the Internet may develop ‘consciousness.’ In other words, the Internet will be able to think, have feelings, and may well be able to act on its own.”
If Professor Hawking is right, I may change my attitude to computers. As I grow older each day, I would like one of those that not only thinks for me but also accepts responsibilities for all my mistakes.
小題1:
What’s the meaning of the title “Count Me Out”?
A.Get me out of the Internet world.
B.Computers are trying to take control of life.
C.Modern technology pushes old people away.
D.Do not expect me to be a supporter of the Internet.
小題2:
According to Paragraph 2, the author thinks computers are         .
A.unnecessaryB.convenientC.expensiveD.a(chǎn)dvanced
小題3:
What might the author like about the future computer?
A.Taking blames.B.Curing illnesses.
C.Delivering messages.D.Responding to emotions.

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