Not too long ago ,an incident that happened at Walt Disney touched me greatly. A guest  36 out of our Polynesian Village resort（度假勝地）at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet  40 .At that moment she was particularly  41___over the loss of the pictures she had shot at our Polynesian Luau ,  42   this was a memory she especially treasured.

   Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk  45 Disney’s idea of caring for our  46 . She asked the woman to leave her a couple rolls of  47 film ,promising she would take care of the rest of our show at Polynesian Luau.

   Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show, 49 signed by each performer. There were also 50 of the public procession（游行隊(duì)伍）and fireworks in the park ,taken by the front-desk clerk in her

own 51____ after work. I happened to know this  52  because this guest wrote us a letter .She said that 53  in her life had she received such good service from any business.

   Excellent 54  does not come from policy (政策性的)handbooks .It comes from people who  55 — and from a culture that encourages and models that attitude.

1.．A．working       B．checking       C．trying           D．staying

  2.．A．expected       B．realized       C．paid             D．enjoyed

 3.A．disappointing   B．wonderful      C．uncomfortable     D．important

  4.A．taking         B．dropping       C．losing           D．breaking

  5.  A．developed     B．taken        C．washed         D．loaded

 6.．A．silly           B．nervous     C．calm            D．sad

 7.A．when          B．where       C．a(chǎn)s              D．which

  8.．A．covering        B．finding        C．making           D．keeping

  9.．A．Excitedly       B．Fortunately    C．Therefore        D．Quietly

  10.A．understood      B．reminded     C．trusted           D．discovered

  11.. A．workers      B．guests         C．managers       D．clerks

 12..．A．printed         B．shot          C．unused           D．recorded

  13.. A．film          B．card           C．camera         D．packet

  14..．A．frequently      B．personally    C．a(chǎn)lone            D．a(chǎn)ctually

  15..．A．rules        B．pictures     C．handbooks        D．performances

  16..．A．case           B．work           C．time             D．position

 17..．A．story           B．place          C．photo            D．show

  18.. A．only            B．a(chǎn)lmost         C．never            D．nearly

 19..．A．a(chǎn)dvice          B．experience     C．quality          D．service

 20.. A．care            B．serve          C．like             D．know

 

【答案】

 

1.. B           

2..D

3..B

4..C

5..A

6..D

7..C

8..A

9..B

10..A

11..B

12..C

13..D

14..B

15..B

16..C

17..A

18..C

19..D

20..A

【解析】 略

 

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