根據(jù)短文內(nèi)容，從短文后的選項(xiàng)中選出能填入空白處的最佳選項(xiàng)。選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。

Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2.

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3.You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions （臆斷）and think that you know what the customers want.

4. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5.Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to stores.

練習(xí)冊(cè)系列答案
相關(guān)習(xí)題

科目：高中英語(yǔ) 來(lái)源：2016-2017湖南瀏陽(yáng)一中、攸縣一中高二12月聯(lián)考英語(yǔ)卷（解析版） 題型：閱讀理解

Welcome to Marksdale State Park

Where fun, fitness, and education come together

Don’t miss our new summer classes available during May 23- Aug 5!

Swimming lessons: Ages 4—adult. Cost: $ 5 per class or $ 15 for one month.

Hiking: Have a state park keeper hike through our paths with you and teach you about the park’s wildlife and plants.

Soccer: Our youth soccer program is unusual in that it is non-competitive. Different teams are formed every day. The focus is on each player learning to work as a team, not on one team winning it all.

Boating: These classes are only for 20-year-olds and above. Fishing is only allowed with a permit.

Bicycling: We have special paths built for bicyclists. Signs are posted for self-guided tours of our park. Group cycling is also available with a park guide. Paths range from easy to challenging.

A message from the director:

Hiking paths! Sport fields! Playgrounds! Campgrounds! Fun activities! Located on McQueeney, Marksdale State Park offers something for everyone. We have a number of plants and animals, which are in danger of dying out, being protected in our park. Sign up for one of our new summer community classes, or take a camping trip with your friends or family!

Glen Harwood, Park Director

1.If you plan to learn to swim from June 1st to July 31st, you should pay ______.

A. $5 B. $15 C. $25 D. $30

2.Which of the following activities is only intended for adults?

A. swimming B. boating C. hiking D. bicycling

3. What can we learn about Marksdale State Park?

A. Many endangered plants can be found there.

B. Special paths will soon be built for bicyclists.

C. It is a park full of fun activities and sea animals.

D. The youth soccer program focuses on how to win.

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：2017屆貴州遵義航天高中高三第五次模擬英語(yǔ)試卷（解析版） 題型：書面表達(dá)

假設(shè)你是學(xué)生李華，進(jìn)入高三后你發(fā)現(xiàn)很多同學(xué)為了學(xué)習(xí)不吃早飯，經(jīng)常熬夜等不健康學(xué)習(xí)生活方式。學(xué)校校報(bào)的英語(yǔ)專欄正在開展以“健康生活方式”為主題的英語(yǔ)征文活動(dòng)，你打算投稿。請(qǐng)根據(jù)以下提示信息寫一篇英語(yǔ)短文。

1．指出現(xiàn)在部分高三同學(xué)不健康的學(xué)習(xí)生活方式；

2．結(jié)合實(shí)際從以下三方面提出具體健康生活方式：

a．膳食； b．體育鍛煉； c．人生態(tài)度。

注意：1．詞數(shù)100左右；

2．可適當(dāng)增加細(xì)節(jié)．以使行文連貫。

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：2015-2016學(xué)年內(nèi)蒙古高二下期第一次月考英語(yǔ)卷（解析版） 題型：短文改錯(cuò)

假定英語(yǔ)課上老師要求同桌之間交換修改作文，請(qǐng)你修改你同桌寫的以下作文。文中共 有10處錯(cuò)誤，每句中最多有兩處。錯(cuò)誤涉及一個(gè)單詞的增加、刪除或修改。

增加：在缺詞處加一個(gè)漏字符號(hào)(Λ)，并在其下面寫出該加的詞。

刪除：把多余的詞用斜線(＼)劃掉。

修改：在錯(cuò)的詞下劃一橫線，并在該詞下面寫出修改后的詞。

注意：

1．每處錯(cuò)誤及其修改均僅限一詞；

2．只允許修改10處，多者(從第11處起)不計(jì)分。

Last month the Students’ Union of our school organize an English Speech Competition. At first I didn’t show some interest and wasn’t very much confident. Then my English teacher Mr Smith encouraged me. Inspiring by my teacher, I signed up for the competition and made fully preparations for it. Two weeks later the time I had been looking forward to coming and it was his turn. Glancing at my teacher’s smiling face, I built up my confidence and I was one of the winner.

But my teacher’s encouragement, I couldn’t have won the first prize. I’m proud of Mr Smith or the wonderful experience.

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：2015-2016學(xué)年內(nèi)蒙古高二下期第一次月考英語(yǔ)卷（解析版） 題型：閱讀理解

I was never very neat, while my roommate Kate was extremely organized. Each of her objects had its place, but mine always hid somewhere. She even labeled（貼標(biāo)簽） everything. I always looked for everything. Over time, Kate got neater and I got messier. She would push my dirty clothing over, and I would lay my books on her tidy desk. We both got tired of each other.

War broke out one evening. Kate came into the room. Soon, I heard her screaming. “Take your shoes away! Why under my bed!” Deafened, I saw my shoes flying at me. I jumped to my feet and started yelling. She yelled back louder.

The room was filled with anger. We could not have stayed together for a single minute but for a phone call. Kate answered it. From her end of the conversation, I could tell right away her grandma was seriously ill. When she hung up, she quickly crawled（爬）under her covers, sobbing. Obviously, that was not something she should not go through alone. All of a sudden, a warm feeling of sympathy rose up in my heart. Slowly, I collected the pencils, took back the books, made my bed, cleaned the socks and swept the floor, even on her side. I got so into my work that I even didn’t notice Kate had sat up. She was watching, her tears dried and her expression one of disbelief. Then, she reached out her hands to grasp mine. I looked up into her eyes. She smiled at me, “Thanks.”

Kate and I stayed roommates for the rest of the year. We didn’t always agree, but we learned the key to living together: giving in, cleaning up and holding on.

1.What made Kate so angry one evening?

A. She couldn’t find her books.

B．She heard the author shouting loud.

C．She got the news that her grandma was ill.

D．She saw the author’s shoes beneath her bed.

2.The author tidied up the room most probably because _______.

A．she was scared by Kate’ s anger

B．she hated herself for being so messy

C．she wanted to show her care

D．she was asked by Kate to do so

3.How is Paragraph 1 mainly developed?

A．By analyzing causes.

B．By showing differences.

C．By describing a process.

D．By following time order.

4.What might be the best title for the story?

A．My Friend Kate

B．Hard Work Pays Off

C．How to Be Organized

D．Learning to Be Roommates

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：2017屆內(nèi)蒙古高三上第三次模擬考試英語(yǔ)試卷（解析版） 題型：書面表達(dá)

為了使我們的校園更美好。作為學(xué)生會(huì)主席的你，向全校學(xué)生倡議要形成環(huán)保意識(shí)，讓同學(xué)們明白保護(hù)環(huán)境是我們中學(xué)生應(yīng)盡的責(zé)任。請(qǐng)根據(jù)下面內(nèi)容寫一份倡議書，要點(diǎn)如下：

1. 節(jié)電、節(jié)水；

2. 采用公共交通方式；

3. 不亂扔垃圾，拒絕使用一次性筷子及塑料袋，支持“光盤行動(dòng)”。

注意：

1. 次數(shù)100左右；

2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；

3. 開頭和結(jié)尾已經(jīng)給出，不計(jì)入總詞數(shù)。

參考詞匯：一次性筷子once-off chopsticks ; 光盤行動(dòng) “clear your plate” campaign

Dear friends,

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

Thank you!

Student Union

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：2017屆內(nèi)蒙古高三上第三次模擬考試英語(yǔ)試卷（解析版） 題型：閱讀理解

Harper Lee, whose 1961 novel To Kill a Mockingbird on the racial troubles of the American deep south, has died at the age of 89.

Until last year, Lee had been something of a one-book literary legend. To kill a Mockingbird sold more than 40 million copies around the world and earned her a Pulitzer prize, remaining a towering presence in American literature. Another novel, Go Set A Watchman, was controversially published in July 2015 as a “sequel” to Mockingbird, though it was later confirmed to be Mockingbird’s first draft.

But from the moment Mockingbird was published to almost instant success, the author consistently avoided public attention. Lee had lived for several years in a nursing home near the house in which she had grown up in Monroeville, Alabama—the setting for Maycomb of her famous book. Her neighbor for 40 years, Sue Sellers, said, “She was such a private person. All she wanted was privacy, but she didn’t get much. There was always somebody following her around.”

James Naughtie, BBC Books Editor, commented on the novels of Harper Lee: “I think she stands, particularly among American readers, as someone who shone a light into a very dark place. She was writing at a time when people were beginning to lift the lid on everything in the South which they’d chosen not to understand. That all changed in the 1960s. So I think her status for writing that book in its extraordinarily direct way will remain.

1.What does the underlined part in Paragraph 2 probably mean?

A. Lee became successful with stories on American south.

B. People owe Lee’s success to luck to some degree.

C. Mockingbird makes Lee a wonder in American literature.

D. Mockingbird was a bestseller by selling 40 million copies.

2.What does “Maycomb” in Paragraph 3 probably refer to?

A. A nursing home.

B. Lee’s hometown.

C. A fiction place.

D. A main character.

3.Which best describes Americans’ attitude towards racial troubles before the 1960s?

A. Tolerant.B. Unconcerned.C. Sympathetic.D. Dissatisfied

4.What can we learn from the text?

A. Lee based all her stories on her life.

B. Lee had to avoid being followed by her fans.

C. Lee wrote Go Set A Watchman before Mockingbird.

D. Lee lived in the house where she grew up for the whole life.

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：2016-2017學(xué)年西藏拉薩北京實(shí)驗(yàn)中學(xué)高一上期末英語(yǔ)卷（解析版） 題型：閱讀理解

Mrs. Blake teaches English in a large school in the inner area of a big city on the west of coast. Even since she was a young girl, she has wanted to become a teacher. She has taught eight years now and hasn’t changed her mind. After she graduated from high school， she went on to college. Four years later，she received her bachelor’s degree （B A） in English and her teaching certificate（證書）. Then she went to teach in the secondary schools of her state. In the summers，Mrs. Blake takes more classes； she hopes to get a master’s degree （M A）. With an MA，she will receive a higher salary and if possible， she hopes to get a doctor’s degree as well. The school day at Mrs. Blake’s high school，like that in many high schools in the United States，is divided into one hour each. Mrs. Blake must teach five of these periods. During her free period，which for her is from 2 to 3 P.M. ，Mrs. Blake must meet with parents，make out examinations，check assignments at all，Mrs. Blake works continuously from the time she arrives at school in the morning till the time she leaves for home late in the afternoon.

1.How long is it since Mrs. Blake graduated from middle school?

A. four years B. eight years

C. twelve years D. twenty years

2.According to the article，which is the right order of the degrees a person can receive after going to university?

A. a doctor’s degree – a bachelor’s degree – a master’s degree

B. a bachelor’s degree – a master’s degree – a doctor’s degree

C. a master’s degree—a bachelor’s degree – a doctor’s degree

D. a bachelor’s degree – a doctor’s degree—a master’s degree

3.How many degrees has Mrs. Blake achieved so far ?

A. one B. two C. threeD. none

4.Which of the following sentences is not true?

A. Mrs. Blake teaches in the inner area of big city on the east of the United Sates

B. Mrs. Blake has turned her wish of becoming a teacher into reality.

C. Mrs. Blake is still studying in her holidays in order to get higher degrees.

D. The working hours in the school where Mrs. Blake works are similar to those of many other high schools in the states.

5.According to the third paragraph，Mrs. Blake is ______ during the school day.

A. lonely B. free C. funny D. busy

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：2016-2017學(xué)年廣東汕頭金山中學(xué)高一12月考英語(yǔ)試卷（解析版） 題型：單項(xiàng)填空

We went through a period ________ communications were very difficult in the rural areas.

A. whichB. whoseC. in whichD. with which

查看答案和解析>>

同步練習(xí)冊(cè)答案